Privacy Policy & Terms of Service

Protecting your data while providing the best tax assistance services in Nigeria

NDPA Compliant Secure Last Updated: Dec 2024
Important Notice: This policy was last updated on December 15, 2024. We comply with the Nigeria Data Protection Act (NDPA) 2023.

Privacy Policy Overview

Welcome to Askly Tax Assistant ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tax assistance platform.

Key Principles:
We never sell your personal data
All tax calculations are anonymized
Encrypted data transmission
GDPR & NDPA compliant

By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when using our services:

Data Type Purpose Required
Contact Information
Email, Phone Number
Account creation, notifications, support Optional for basic features
Financial Data
Income, Tax Calculations
Providing tax calculations and advice Required for calculator
Technical Data
IP Address, Browser Type
Security, analytics, service improvement Automatically collected
Usage Data
Pages visited, features used
Improving user experience Automatically collected

Non-Personal Information

We automatically collect certain information when you visit our website:

  • Log Data: IP address, browser type, pages visited
  • Device Information: Device type, operating system
  • Cookies: Small data files stored on your device
  • Analytics: Usage patterns and preferences
Important:

We do not collect sensitive financial information such as bank account numbers, credit card details, or tax identification numbers. All tax calculations are performed locally when possible.

How We Use Your Information

Service Delivery
  • Provide tax calculations
  • Answer tax questions via AI
  • Display relevant blog content
  • Personalize user experience
Security & Improvement
  • Prevent fraud and abuse
  • Improve platform functionality
  • Analyze usage patterns
  • Develop new features

Legal Basis for Processing (GDPR/NDPA)

We process your personal information under the following legal bases:

  1. Consent: When you explicitly agree to data processing
  2. Contractual Necessity: To provide requested services
  3. Legal Obligation: To comply with Nigerian laws
  4. Legitimate Interests: For platform security and improvement

Data Protection & Security

We implement robust security measures to protect your information:

  • SSL/TLS Encryption: All data transmitted to/from our platform is encrypted using 256-bit SSL
  • Data Anonymization: Financial data used for calculations is anonymized when stored
  • Regular Security Audits: Quarterly penetration testing and security reviews
  • Access Controls: Strict role-based access to sensitive data

We use trusted third-party services that comply with international data protection standards:

  • Hosting Provider: AWS with data centers in Africa
  • AI Services: OpenAI API (GDPR compliant)
  • Analytics: Google Analytics (anonymized data)
  • Email Services: For notifications and support

Note: We have Data Processing Agreements (DPAs) with all third-party providers.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by Nigerian law. Anonymized analytical data may be retained indefinitely for research purposes.

Your Data Protection Rights

Under the Nigeria Data Protection Act (NDPA) and other applicable laws, you have certain rights regarding your personal data:

Right to Access

You can request copies of your personal data we hold.

Right to Rectification

You can request correction of inaccurate data.

Right to Erasure

You can request deletion of your personal data.

Right to Restrict Processing

You can request limitations on how we use your data.

How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at dpo@asklytax.ng. We will respond to your request within 30 days as required by Nigerian law.

Terms of Service

Acceptable Use

By using Askly Tax Assistant, you agree to:

  • Use the platform for personal tax guidance only
  • Not attempt to hack, disrupt, or overload our services
  • Not use automated tools to access our services
  • Comply with all applicable Nigerian laws and regulations

Disclaimer of Liability

Important: Askly Tax Assistant provides general tax information and estimates. We are not a substitute for professional tax advice from a certified accountant or tax professional in Nigeria. We are not liable for any financial decisions made based on information from our platform.

Service Availability

We strive to maintain 99.5% uptime but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects availability.

Cookie Policy

We use cookies and similar tracking technologies to enhance your experience:

Cookie Type Purpose Duration
Essential Cookies Required for basic functionality Session
Performance Cookies Analyze usage and improve services 30 days
Functional Cookies Remember preferences and settings 90 days
Cookie Consent: You can manage cookie preferences at any time

Contact Information

Data Protection Officer

Email: dpo@asklytax.ng

Phone: +234 800-ASK-DPO

Address: Data Protection Office, Lagos, Nigeria

General Support

Email: support@asklytax.ng

Phone: +234 800-ASK-LYTAX

Hours: Mon-Fri, 9am-5pm WAT

Response Time

We aim to respond to all data protection inquiries within 30 days as required by the Nigeria Data Protection Act (NDPA). General inquiries are typically responded to within 48 hours.

Last Updated

This Privacy Policy and Terms of Service were last updated on Recently.